10 Troubleshooting and routine maintenance; Troubleshooting; Error messages- Page 114

TROUBLESHOOTING AND ROUTINE MAINTENANCE   

10 - 1

10

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this 
happens, your machine identifies the problem and displays an error 
message. The most common error messages are shown below.

You can correct most problems by yourself. If you need additional 
help, the Brother Solutions Center offers latest FAQs and 
troubleshooting tips.

Visit us at http://solutions.brother.com.

Troubleshooting and routine 

maintenance

ERROR MESSAGES

ERROR 
MESSAGE

CAUSE

ACTION

Comm.Error

Poor phone line quality caused a 
communication error.

Try the call again. If the problem continues, call 
the telephone company and ask them to check 
your phone line.

Connection 
Fail

You tried to poll a fax machine that 
is not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cover is Open

Top cover is not closed 
completely.

Open, then close the top cover.

Data 
Remaining

Print data remains in the 
machine’s memory.

Re-start printing from your computer.

Print data remains in the 
machine’s memory. The USB 
cable was unplugged while the 
computer was sending the data to 
the machine.

Press 

Stop/Exit

. The machine will cancel the 

job and eject the page that is being printed.

Disconnected

The other person or other person’s 
fax machine stopped the call.

Try to send or receive again.

Document Jam

The document scanned from ADF 
was longer than about 90 cm.

See 

Using the automatic document feeder 

(ADF)

 on page 1-7.

The document is jammed in the 
machine.

See 

Document Jam

 on page 10-4