Handling Incoming Calls; Double Ring in FAX/TEL Mode; Transferring a Call to the FAX/MFC- Page 90

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Handling Incoming Calls

Double Ring in FAX/TEL Mode

The FAX/MFC knows the incoming call is not a fax so it is signaling you to 
answer the telephone call. Pick up the FAX/MFC handset or answer from an 
extension phone and press your FAX/MFC’s Telephone Answer Code (default 
setting is #51). (See For FAX/TEL Mode Only, page 5-6.)

Transferring a Call to the FAX/MFC

If you have answered the FAX/MFC handset, press 

Start

, and hang up 

immediately. 
If you answered at an extension phone, press your three-digit Fax Receive Code 
(the factory setting is 

51). When your FAX/MFC answers, hang up.

FAX/MFC “Hears” Voice as CNG Tone

If your FAX/MFC is set to Easy Receive ON, and it answers voice calls by 
trying to receive a fax, try turning Easy Receive to OFF. (See Easy Receive, 
page 5-4.)

Transmission Verification Report Prints “Result: NG”

There is probably temporary noise or static on the phone line. Try sending the 
fax again. If the problem continues, call the Telephone Company to check your 
phone line.

Custom Features on a Single Line

If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice 
Mail, an answering machine, alarm system or any other custom feature on a 
single phone line with your FAX/MFC, it may create a problem sending or 
receiving fax data.

Example #1:

If you are having a telephone conversation and a fax communication 
signal comes through on your Call Waiting Caller ID feature, you can 
verify that the second call is a fax by switching to it. You have the option 
to receive the fax call, by asking the first caller to hang up to clear the line.

Example #2:

If you are sending or receiving a fax message while a Call Waiting Caller 
ID (or other custom feature) signal comes through on the line, the signal 
can temporarily interrupt or disrupt the fax data.  Brother’s ECM feature 
should help overcome this problem. This condition is related to the 
telephone system industry, and is common to all devices that send and 
receive information on a single, shared line with custom features. If 
avoiding a slight interruption is crucial to your business, a separate line 
with no custom features is recommended.