6 Troubleshooting and routine maintenance; Troubleshooting; Error messages- Page 73

TROUBLESHOOTING AND ROUTINE MAINTENANCE   

6 - 1

6

Troubleshooting 

Error messages

As with any sophisticated office product, errors may occur. If this 
happens, your machine identifies the problem and displays an error 
message. The most common error messages are shown below.

You can correct most problems by yourself. If you need additional 
help, the Brother Solutions Center offers latest FAQs and 
troubleshooting tips.

Visit us at http://solutions.brother.com

Troubleshooting and routine 

maintenance

ERROR MESSAGES

ERROR 
MESSAGE

CAUSE

ACTION

Cover is Open

The scanner cover is not closed completely.

Lift the scanner cover and then 
close it again.

Data Remaining

Print data remains in the machine’s memory.

Re-start printing from your 
computer.

Print data remains in the machine’s memory. 
The USB cable was unplugged while the 
computer was sending the data to the 
machine.

Press 

Stop/Exit

. The machine will 

cancel the job and eject the page 
that is being printed.

Document Jam

The document was not inserted or fed 
properly, or the document fed from the ADF 
was too long.

See 

Using the ADF (automatic 

document feeder)

 on page 1-5.

The document is jammed in the machine.

See 

Document jams

 on page 6-3.

High Temperature

The print head is too warm.

Allow the machine to cool down.

Ink Empty

One or more of the ink cartridges is empty. 
The machine will stop all print operations.

Replace the ink cartridges. 
(See 

Replacing the ink cartridges

 on 

page 6-22.)

Low Temperature

The print head is too cold.

Allow the machine to warm up.

Media Error

The media card is either corrupted, 
improperly formatted, or there is a problem 
with the media drive.

Re-insert the card firmly into the slot 
to make sure it is in the proper 
position. If the error remains, check 
the media drive by inserting another 
media card that you know is 
working.