Error and Maintenance messages; Error Message- Page 76

64

Error and Maintenance messages

B

As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error and maintenance messages are 
shown below.

You can correct most errors and routine maintenance messages by yourself. If you need more 
help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message

Cause

Action

B&W Print Only

One or more of the color ink 
cartridges are empty. While this 
message appears on the LCD, 
each operation works in the 
following way:

„

Printing
If you click 

Grayscale

 in the 

Advanced tab of the printer 
driver you can use the machine 
as a black & white printer for 
approximately four weeks 
depending on the number of 
pages you print.

„

Copying
If the paper type is set to Plain 
Paper, Inkjet Paper or 
Transparency you can make 
copies in black & white.

If the paper type is set to Other 
Glossy or Brother BP71, the 
machine will stop all print 
operations. If you unplug the 
machine, or take out the empty ink 
cartridge, you cannot use the 
machine until you change to a new 
ink cartridge. Replace the empty ink 
cartridge. (See 

Replacing the ink 

cartridges

 on page 69.)

Replace the empty ink cartridges. (See 

Replacing the ink cartridges

 on page 69.)

Cannot Detect

You installed a new ink too fast and 
machine couldn’t detect it.

Take out the new ink cartridge and reinstall it 
slowly until it clicks.

If you are using generic ink the 
machine cannot detect the ink 
cartridge.

Use a new Genuine Brother Innobella™ Ink 
Cartridge. If the error is not cleared, call Brother 
Customer service.

An ink cartridge is not installed 
properly.

Take out the new ink cartridge and re-install it 
slowly until it clicks. (See 

Replacing the ink 

cartridges

 on page 69.)