Error Message- Page 71

Troubleshooting and Routine Maintenance

63

B

Cannot Print

Replace XX Ink

One or more of the ink cartridges 
are empty. The machine will stop all 
print operations.

Replace the empty ink cartridges. (See 

Replacing the ink cartridges

 on page 68.)

Close Ink Cover

The ink cartridge cover is not 
completely closed.

Firmly close the ink cartridge cover until it clicks.

Cover is Open

The scanner cover is not closed 
completely.

Lift the scanner cover and then close it again.

Data Remaining

Print data is left in the machine's 
memory. 

Press 

Stop/Exit

. The machine will cancel the job 

and clear it from the memory. Try to print again.

Document Jam

(DCP-185C only)

The document was not inserted or 
fed correctly, or the document 
scanned from the ADF was too 
long.

See 

Using the ADF (DCP-185C only)

on page 17

See 

Document jam (DCP-185C only)

on page 65

High Temperature

The print head is too warm.

Allow the machine to cool down.

Hub is Unusable.

A Hub or USB Flash memory drive 
with a Hub has been connected to 
the USB direct interface.

A Hub or USB Flash memory drive with a Hub 
are not supported. Unplug the device from the 
USB direct interface.

Init Unable XX

The machine has a mechanical 
problem.

—OR—

A foreign object such as a clip or 
ripped paper is in the machine.

Open the scanner cover and look on the left, 
middle, and right hand side under the covers for 
any foreign objects inside the machine. If the 
error message continues, disconnect the 
machine from the power source for several 
minutes then reconnect it.

Ink Low Black

The indicated ink cartridge is 
running out of ink.

Order a new ink cartridge. You can continue 
printing until the LCD shows 

Cannot Print

.

Ink Low Yellow
Ink Low Cyan
Ink Low Magenta
Low Temperature

The print head is too cold.

Allow the machine to warm up.

Media Error

The memory card is either 
corrupted, incorrectly formatted, or 
there is a problem with the memory 
card.

Put the card firmly into the slot again to make 
sure it is in the correct position. If the error 
remains, check the media drive (slot) of the 
machine by putting in another media card that 
you know is working.

Media is Full.

The memory card or USB flash 
memory drive you are using already 
contains 999 files.

Your machine can only save to your memory 
card or USB flash memory drive if it contains less 
than 999 files. Try deleting unused files to free 
some space and try again.

No Cartridge

An ink cartridge is not installed 
correctly.

Take out the new ink cartridge and re-install it 
slowly until it clicks. (See 

Replacing the ink 

cartridges

 on page 68.)

No File

The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file.

Put the correct memory card or USB Flash 
memory drive into the slot again.

Error Message

Cause

Action