Control Panel; Use Printer ; Use Printer Offline- Page 59

Troubleshooting and routine maintenance

47

B

Printing difficulties

Difficulties

Suggestions

No printout.

„

Check that the machine is plugged in and the power switch is turned on.

„

Check that the toner cartridge and drum unit are installed properly. (See 

Replacing the drum unit

 on page 74.)

„

Check the interface cable connection on both the machine and your computer. 
(See 

the Quick Setup Guide

.)

„

Check that the correct printer driver has been installed and chosen.

„

Check to see if the LCD is showing an error message. (See 

Error and 

maintenance messages

 on page 55.)

„

Check that machine is online:
(For Windows Vista

®

)

Click the 

Start

 button, 

Control Panel

, 

Hardware and Sound

, and then 

Printers

. Right-click 

Brother DCP-XXXX Printer

. Make sure that 

Use Printer 

Offline

 is unchecked.

(For Windows

®

 XP and Windows Server

®

 2003)

Click the 

Start

 button and choose 

Printers

. Right-click 

Brother DCP-XXXX 

Printer

. Make sure that 

Use Printer Offline

 is unchecked.

(For Windows

®

 2000)

Click the 

Start

 button and choose 

Settings

 and then 

Printers

. Right-click 

Brother DCP-XXXX Printer

. Make sure that 

Use Printer Offline

 is 

unchecked.

The machine prints unexpectedly 
or it prints garbage.

„

Pull out the paper tray and wait until the machine stops printing. Then turn off 
the machine’s power switch and disconnect from the power for several 
minutes. 

„

Check the settings in your application to make sure it is set up to work with 
your machine.

The machine prints the first couple 
of pages correctly, then some 
pages have text missing.

„

Check the settings in your application to make sure that it is set up to work with 
your machine.

„

Your computer is not recognizing the machine’s input buffer’s full signal. Make 
sure that you connected the interface cable correctly. (See 

the Quick Setup 

Guide

.)

The headers or footers appear 
when the document displays on the 
screen but they do not show up 
when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and 
bottom margins in your document to allow for this.

Scanning difficulties

Difficulties

Suggestions

TWAIN errors appear while 
scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort™ 11SE, click 

File

, 

Scan or Get Photo

 and choose the 

Brother 

TWAIN driver

.

OCR does not work

Try increasing the scanning resolution.