9.2.4 Troubleshooting Based on Problem Type; [ 1 ] Paper feeding problems; User Check - Page 204

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9.2.4  Troubleshooting Based on Problem Type  

[ 1 ]  Paper feeding problems 

Even if the paper is printed and ejected without any problems such as paper jams, paper feeding  
problems below may appear.  
Users can clear these problems by following the ‘User Check’ items for each problem.  Even if the  
same problem occurs again, follow the procedures in the table below. 

F-1 Double 

feeding 

User Check 

Check the paper used meets the recommended paper specifications. (Refer to

2.1.2 “Paper 

Specifications” in Chapter 2

.

) 

Possible cause 

Step 

Check 

Result

Remedy 

Separation pad 

1 

Is the surface of the 
separation pad worn out? 

Yes  Replace the separation pad. 

F-2 

Wrinkles or creases 

User Check 

(1)  Check that paper is loaded into the paper tray correctly. 

(2)  Check the paper used meets the recommended paper specifications. (Refer to

2.1.2 “Paper 

Specifications” in Chapter 2.

) 

(3)  Try printing using the straight-through output path. 

(4)  Turn over the stack of paper in the tray or try rotating the paper 180° in the tray. 

Possible cause 

Step 

Check 

Result

Remedy 

Paper 

1 

Is the problem solved if 
new paper is used? 

Yes  Instruct the user how to store 

paper so that it does not absorb 
moisture. 

Fixing unit 
entrance guide 

2 

Is the entrance guide dirty? 

Yes  Clean the entrance guide. 

Yes  Clean the pressure roller. 

Fixing unit 

3 

Is the pressure roller dirty? 

No 

Replace the fixing unit.