User Check - Page 208

Confidential

9-20

S-3 

This printer does not appear in Chooser (Mac OS 

®

 9.1 to 9.2) or Print center (Mac 

OS 

®

 X 10.2.4 or greater). 

User Check 

(1)  Check the printer is turned on. 

(2)  Check the USB cable is connected correctly. 

(3)  Check the printer driver is installed correctly. 

Possible cause 

Step 

Check 

Result

Remedy 

Printer 
connection 

1 

Select ‘Apple System 
Profiler’ in Apple Menu.  
Are the following items 
indicated in the USB box 
of the Device and Volumes 
tab? 

• 

Product ID: 
0180 (for MFC7420) 
0181 (for MFC7820N) 
0182 (for DCP7010) 
0183 (for DCP7020) 
0184 (for DCP7025) 

Vender: 
Brother International  
Corporation (or 0x4f9) 

No 

Check the printer is turned on 
and the USB cable is connected 
correctly. 
Check that the USB cable used 
is the shielded twisted pair type 
and 5 m or less. 
Try to connect the printer and 
PC with the USB cable directly.

No 

Try to re-install the printer 
driver. 

Driver 
installation 

2 

Are there the following 
files in the Extensions 
Folder of System Folder? 
<For System 9.1 – 9.2> 

• 

BR_PrintMoniter 

(laser) 

• 

Brother Laser 

Yes  Turn off the printer and PC 

power switch, and check all 
connections between them.  
Then, turn them on again. 

S-4 

Make sure that the supplied Macintosh

®

 printer driver is installed in the Hard Disk

and that it is selected with Chooser (Mac OS

®

 9.1 to 9.2) or Print Center (Mac 

OS

®

 X 10.2.4 or greater).