6 Troubleshooting; Identifying your problem; 6 - 1- Page 72

6

6 - 1

6

Troubleshooting

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

Identifying your problem

First, check the following:

■

The AC power cord is connected properly and the printer is turned on.

■

All of the protective parts have been removed.

■

The toner cartridge and drum unit are installed properly.

■

The front cover is fully closed.

■

Paper is inserted properly in the paper tray.

■

The interface cable is securely connected to the printer and the computer.

■

The correct driver for the printer is installed and selected.

■

The PC is set up to connect to the correct printer port.

Printer does not print:

If you did not solve your problem with the above checks, please identify your problem and then go to the 
section listed:

Printer LED is blinking

See 

LED is blinking

 on page 3-1.

Status Monitor Error Message appears

See 

Error messages in the Status Monitor

 on page 6-2.

Printer printed an Error Message

See 

Error message printout

 on page 6-3.

Paper handling

See 

Paper handling

 on page 6-4 and 

Paper jams and how to clear them

 on page 6-5.

Other problems

See 

Other problems

 on page 6-10.

Pages are printed, however there are problems with:

Print quality

See 

Improving the print quality

 on page 6-10.

Printout is incorrect

See 

Solving print problems

 on page 6-15.