Paper jams and how to clear them- Page 94

Troubleshooting

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6

Note

• Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps 

prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.

• Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have 

not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in 
your Brother machine.

a

Open the front cover.

b

Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with 
the drum unit and toner cartridge assembly.

CAUTION

We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.

To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the 
illustration.