Printing problems; Print job is not printed; Error during printing- Page 123

Troubleshooting

116

15

Printing problems

15

Print job is not printed

15

Make sure the status and configuration of the print server. Check following:

a

Make sure that the printer is powered on, is on-line and ready to print.

b

Print the Printer Settings Page of the printer and check if the settings such as IP address settings are 
correct for your network. The problem may be the result of a mismatched or duplicate IP address. Verify 
that the IP address is correctly loaded into the print server, and make sure that no other nodes on the 
network have this IP address.

c

Verify that the print server is on your network as follows:

„

For Windows

®

1

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

2

If a successful response is received, then proceed to Windows

®

 2000/XP, Windows Vista

®

 and 

Windows Server

®

2003 IPP troubleshooting. Otherwise, proceed to 

d

.

„

For Macintosh

®

1

From the 

Go

 menu, select 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Terminal

 icon.

4

Try pinging the print server from the Terminal window:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

d

If you have tried 

a

 to 

c

 above and it does not work, then reset the print server back to the default factory 

settings and try from the initial setup again. For information on how to reset to the default factory settings, 
see 

Restoring the network settings to factory default

 on page 100.

Error during printing

15

If you try to print while other users are printing large amounts of data (e.g. many pages or pages with a large 
amount of graphics at high resolution), the printer is unable to accept your print job until the ongoing printing 
is finished. If the waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes 
the error message. In such situations, execute the print job again after the other jobs are completed.