PAPER HANDLING- Page 198

CHAPTER 6 TROUBLE SHOOTING

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Question

Recommendation

The printer does not
load paper.

• 

Check to see if the Alarm LED is on. If so, the
Paper Cassette may be out of paper or not
properly installed. If it is empty, load a new stack
of paper into the Paper Cassette.

• 

If there is paper in the Paper Cassette, make sure
that it is straight. If the paper is curled, you should
straighten it before printing. Sometimes it is helpful
to remove the paper, turn the stack over, and then
reload it in the paper tray.

• 

Reduce the stack of paper in the Paper Cassette,
and then try again.

How can I load
envelopes?

You can load envelopes from the Paper Cassette
(Tray 1). Make sure you adjust the paper guide. Your
application software also must be set up correctly to
print on the envelope size you are using. This is
usually done in the page setup or document setup
menu of your software. Refer to your applications
manual for more information.

Which paper can I
use?

See ‘Paper Handling’ in Chapter 3 for detailed paper
specifications.

How can I clear paper
jams?

See the “Paper Jams” section in this chapter.

The printer feeds more
than one sheet at a
time.

Check to verify the following:

• 

The paper loaded is all the same type.

• 

Paper that meets the specifications is loaded.

• 

Paper stack was fanned before loading.

• 

The stack of paper is not too high.

• 

The side guide is not set too tight.

Paper skews while
feeding.

Check to verify the following:

• 

The side guide is adjusted correctly.

• 

The amount of paper you loaded is correct. Refer
to the ‘PAPER SPECIFICATIONS’ section in
APPENDICES.

Sometimes mis-picking
of paper from the
paper tray or mis-
feeding of paper from
the paper exit occurs.

Clean the Paper Guide, the Registration Roller and the
Exit Roller referring to ‘Periodical Printer Cleaning’ in
Chapter 5.