Call service messages; Call Service ; 6 - 4- Page 137

6 - 4

   TROUBLESHOOTING

Call service messages

When any of the following messages appear on the LCD, turn off the printer. Wait a few seconds, and 
then turn the printer on again. If this does not clear the problem, call your dealer or Brother Customer 
Service. Tell them the message number for quick troubleshooting.

Call Service 
Message

Meaning

Action

ERROR S01

SERVICE CALL

Fatal error EX

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S02

SERVICE CALL

ADRL error EX

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S03

SERVICE CALL

ADRS error EX

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S04

SERVICE CALL

Bus error EX (INSTRUCT)

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S05

SERVICE CALL

Bus error EX (DATA L/S)

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S06

SERVICE CALL

Syscall EX

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S07

SERVICE CALL

Breakpoint EX

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S08

SERVICE CALL

Reserved INSTRUCT EX

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S09

SERVICE CALL

Coprocessor UNUSAB EX

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S10

SERVICE CALL

Arithmetic overflow EX

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S11

SERVICE CALL

Undefined interrupt

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S12

SERVICE CALL

Software 1 interrupt

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S13

SERVICE CALL

Software 2 interrupt

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR S21

SERVICE CALL

Unknown operator call

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR E41

SERVICE CALL

Engine communication error

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR H37

SERVICE CALL

PCI register error

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR H38

SERVICE CALL

PCI bus connection error

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR H39

SERVICE CALL

BRNET typing error

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR H60

SERVICE CALL

Bus error

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR H61

SERVICE CALL

ROM check sum error

Turn off the printer. Wait a few seconds, and 
then turn it on again.

ERROR H63

SERVICE CALL

DRAM access error

Turn off the printer. Wait a few seconds, and 
then turn it on again.