PAPER HANDLING; Question Recommendation - Page 200

CHAPTER 7 TROUBLE SHOOTING 

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P

P

P

A

A

A

P

P

P

E

E

E

R

R

R

H

H

H

A

A

A

N

N

N

D

D

D

L

L

L

I

I

I

N

N

N

G

G

G

Question Recommendation 

The printer does not 
load paper. 

• 

Check to see if the Alarm LED is on. If so, the 
Paper Cassette may be out of paper or not properly 
installed. If it is empty, load a new stack of paper 
into the Paper Cassette. 

• 

If there is paper in the Paper Cassette, make sure 
that it is straight. If the paper is curled, you should 
straighten it before printing. Sometimes it is helpful 
to remove the paper, turn the stack over, and then 
reload it in the paper tray. 

• 

Reduce the stack of paper in the Paper Cassette, 
and then try again. 

How can I load 
envelopes? 

You can load envelopes from the Paper Cassette 
(Tray 1). Make sure you adjust the paper guide. Your 
application software also must be set up correctly to 
print on the envelope size you are using. This is 
usually done in the page setup or document setup 
menu of your software. Refer to your applications 
manual for more information. 

Which paper can I 
use? 

See ‘Paper Handling’ in Chapter 3 for detailed paper 
specifications. 

How can I clear paper 
jams? 

See the “Paper Jams” section in this chapter. 

The printer feeds more 
than one sheet at a 
time. 

Check to verify the following: 

• 

The paper loaded is all the same type. 

• 

Paper that meets the specifications is loaded. 

• 

Paper stack was fanned before loading. 

• 

The stack of paper is not too high. 

• 

The side guide is not set too tight. 

Paper skews while 
feeding. 

Check to verify the following: 

• 

The side guide is adjusted correctly. 

• 

The amount of paper you loaded is correct. Refer 

to the ‘PAPER SPECIFICATIONS’ section in 
APPENDIX.  

Sometimes mis-picking 
of paper from the 
paper tray or mis-
feeding of paper from 
the paper exit occurs. 

Clean the Paper Guide, the Registration Roller and the 
Exit Roller referring to ‘Periodical Printer Cleaning’ in 
Chapter 5.