7 Troubleshooting; Identifying your problem- Page 152

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You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

Identifying your problem

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First, check the following:

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The AC power cord is connected properly and the printer is turned on.

All of the protective parts have been removed.

The toner cartridges and drum unit are installed properly.

The front and back covers are fully closed.

Paper is inserted properly in the paper tray.

The interface cable is securely connected to the printer and the computer.

The correct driver for the printer has been chosen and is installed.

The computer is set up to connect to the correct printer port.

Printer does not print:

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If you did not solve your problem with the above checks, identify your problem and then go to the page 
suggested below.

LCD Messages

(See 

LCD messages

on page 144.)

Paper handling

(See 

Paper handling

on page 147 and 

Paper jams and how to clear them

on page 148.)

Other problems

(See 

Other problems

on page 169.)

Pages are printed, but there are problems with:

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Print quality

(See 

Improving the print quality

on page 160.)

Printout is incorrect

(See 

Solving print problems

on page 169.)

Troubleshooting

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