Unsatisfactory Printing; Possible Cause; 5 - 11- Page 100

5 - 11

   TROUBLESHOOTING

Unsatisfactory Printing

Creased paper

Is the paper damp?

Replace the paper. 
See 

Loading Paper

 on page 3-7.

Is the media suitable? 
Are you using creased paper?

Replace the media with a recommend size 
and type, and confirm that your printer 
driver settings are correct. 
See 

Suitable and Unsuitable Paper Types

on page 3-1.

Is the paper tray properly inserted into the 
printer?

Push the paper tray completely back into 
the printer.

Is there any paper or a foreign object 

jammed in the printer?

Turn the power off and remove the jammed 

paper or foreign object. 
If you cannot remove the obstruction, turn 
the printer off and contact your dealer or 
Brother Customer Service. Do not attempt 
to disassemble the printer.

Is the transfer roll cartridge or fuser unit 

properly installed in the printer?

Make sure that the transfer roll cartridge 

and fuser unit are properly installed. 
See 

Replacing the Transfer Roll Cartridge 

(TR-11CL)

 on page 7-11.

See 

Replacing the Fuser unit (FP-12CL)

 on 

page 7-14.

Slanted printing, 
Incorrectly positioned 

printing

Are the paper guides in the paper tray set 
correctly?

In the paper tray, set the side and end 
guides to their correct positions. 
See 

Load Paper in the Paper Tray

 on page 

3-7.

See Load A5 Paper in the Paper 
Tray/Changing the Paper Size from A5

 on 

page 3-10.

Is the paper guide in the multi-purpose tray 
set at the correct mark?

Set the paper guide in the multi-purpose 
tray at the correct mark. 

See Load Paper into the Multi-purpose Tray

on page 3-16.

Did you install the A5 spacer when loading 
A5 paper into the paper tray?

Make sure that the A5 spacer is properly 
installed next to the end guide in the paper 
tray. 

See Load A5 Paper in the Paper 
Tray/Changing the Paper Size from A5

 on 

page 3-10.

Symptom

Possible Cause

Action