Print Quality Problems; Blank or Completely Black Pages are Output; Possible Cause- Page 95

TROUBLESHOOTING   

5 - 6

Print Quality Problems

Blank or Completely Black Pages are Output

Symptom

Possible Cause

Action

Nothing is printed

Two or more sheets may be feeding at 
once.

Remove the paper stack from the tray, fan 
it, and reinsert it.

The print head cartridge is old or damaged. Replace the print head cartridge. 

See 

Replacing the Print Head Cartridge 

(PH-12CL)

 on page 7-5.

The power supply is defective.

Contact your dealer or Brother Customer 
Service.

Output sheets are 
completely black

The print head cartridge is old or damaged. Replace the print head cartridge.

See 

Replacing the Print Head Cartridge 

(PH-12CL)

 on page 7-5.

The power supply is defective.

Contact your dealer or Brother Customer 
Service.