Faded or Dirty Printouts, White Areas (drop-outs), Creases, Blurs; Possible Cause; 5 - 7- Page 96

5 - 7

   TROUBLESHOOTING

Faded or Dirty Printouts, White Areas (drop-outs), Creases, Blurs

Symptom

Possible Cause

Action

Faded printouts

Is the media suitable?

Replace the media with a recommend size 

and type, and confirm that your printer 
driver settings are correct. 
See 

Suitable and Unsuitable Paper Types

on page 3-1

Is the paper damp?

Replace the paper. 
See 

Loading Paper

 on page 3-7.

The print head cartridge is old or damaged. Replace the print head cartridge. 

See 

Replacing the Print Head Cartridge 

(PH-12CL)

 on page 7-5.

Is the printer driver’s toner save function 
active?

In the printer driver, deactivate the toner 
save function on the 

Graphics

 tab 

(Windows

®

), or the 

General

 dialog box 

(Macintosh

®

). 

See 

Help

.

The power supply is defective.

Contact your dealer or Brother Customer 
Service.

Dirty spots are 

printed

Is the media suitable? Are you using 

preprinted or inkjet paper?

Replace the media with a recommend size 

and type, and confirm that your printer 
driver settings are correct. 
See 

Suitable and Unsuitable Paper Types

on page 3-1.

The print head cartridge is old or damaged. Replace the print head cartridge. 

See 

Replacing the Print Head Cartridge 

(PH-12CL)

 on page 7-5.

Vertical black lines

The print head cartridge, transfer roll 
cartridge or fuser unit is old or damaged.

Check the print head cartridge, transfer roll 
cartridge and fuser unit and replace them 
as necessary.
See 

Replacing the Print Head Cartridge 

(PH-12CL)

 on page 7-5.

See 

Replacing the Transfer Roll Cartridge 

(TR-11CL)

 on page 7-11.

See Replacing the Fuser unit (FP-12CL)

 on 

page 7-14.

Recurring smudges

Dirt in the paper path.

Print several blank sheets.

The print head cartridge, transfer roll 

cartridge or fuser unit is old or damaged.

Check the print head cartridge, transfer roll 

cartridge and fuser unit and replace them 
as necessary.
See 

Replacing the Print Head Cartridge 

(PH-12CL)

 on page 7-5.

See 

Replacing the Transfer Roll Cartridge 

(TR-11CL)

 on page 7-11.

See Replacing the Fuser unit (FP-12CL)

 on 

page 7-14