Solving print problems; Device Options; 6 - 16- Page 127

6 - 16   TROUBLESHOOTING

Solving print problems

Problem

Recommendation

The printer prints 
unexpectedly or it prints 
garbage data.

■

Make sure the printer cable is not too long. We recommend you use a parallel 
cable of less than 2 metres (6 1/2 feet) in length.

■

Make sure that the printer cable is not damaged or broken. 

■

If you are using an interface-switching device, remove it. Connect your 
computer directly to your printer, and then try again.

■

Check that you have chosen the appropriate printer driver with ‘Set as 
Default’.

■

Make sure that the printer is not connected to the same port that is also 
connected to a storage device or scanner. Take away all other devices and 
connect the port only to the printer. 

■

Turn off Printer Status Monitor in the Device Options tab in the printer driver.

The printer cannot print full 
pages of a document. An error 
message 

PRINT

OVERRUN

 is 

printed out.

■

Press the Go button to print the data left in the printer. Press the Job Cancel 
button if you want to delete the data left in the printer.

■

If this does not clear the error, reduce the complexity of your document or 
reduce the print resolution.

■

Expand the printer memory by adding a DIMM. See Installing additional 
memory in Chapter 4. Set page protection to ON by using the supplied 
Windows

®

 driver.

■

Change the following settings in the supplied Windows

®

 driver, and then try 

again. The best combination of the settings below will vary depending on your 
document:

Graphics Mode
TrueType™ mode
Use printer TrueType™ fonts

The printer cannot print full 
pages of a document. An error 
message 

MEMORY

FULL

 is 

printed out.

■

Press the Go button to print the data left in the printer. Press the Job Cancel 
button if you want to delete the data left in the printer.

■

Reduce the print resolution or reduce the complexity of your document.

■

Expand the printer memory by adding a DIMM. See Installing additional 
memory in Chapter 4.

My headers or footers appear 
when I view my document on 
the screen but they do not 
show up when I print it.

■

Most laser printers have a restricted area that cannot be printed on. This 
unprintable area is usually the first two lines and the last two lines of a page 
(leaving 62 printable lines). Adjust the top and bottom margins of your 
document to allow for this.