Troubleshooting; Identifying your problem; 6 - 1- Page 106

6 - 1   TROUBLESHOOTING

6

Identifying your problem

First, check the following:

■

The power plug is connected properly and the printer is turned on.

■

All of the protective parts have been removed.

■

The toner cartridge and drum unit are installed properly.

■

The front cover is fully closed.

■

Paper is inserted properly in the paper tray.

■

The interface cable is securely connected to the printer and the computer.

■

The correct driver for the printer is installed and selected.

■

The PC is set up to connect to the correct printer port.

Printer does not print:

If you did not solve your problem with the above checks, please find your problem and then go to the 
section listed:

Printer LED is blinking

See LED is blinking on page 3-1.

Status Monitor Error Message appears

See Error messages in the status monitor on page 6-2.

Printer printed an Error Message

See Error message printouts on page 6-3.

Paper handling

See Paper handling on page 6-5 and Paper jams and how to clear them on page 6-6.

Other problems

See Other problems on page 6-11.

Pages are printed, however there are problems with:

Print quality

See Improving the print quality on page 6-11.

Printout is incorrect

See Solving print problems on page 6-17.

Troubleshooting