Printing problems; Print job is not printed; For Windows- Page 53

Troubleshooting

8 - 5

8

Printing problems

Print job is not printed

Make sure the status and configuration of the print server. Check following:

1

Make sure that the printer is powered on, is on-line and ready to print.

2

Print the Printer Settings Page of the printer and check if the settings such as IP address settings are 
correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify 
that the IP address is correctly loaded into the print server. And make sure that no other nodes on the 
network have this IP address.

3

Verify that the print server is on your network as follows:

For Windows

®

(1) Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to two 

minutes for the print server to load its IP address after setting the IP address). 

(2) If a successful response is received, then proceed to 

Windows® 95/98/Me and Windows NT®4.0 

Peer-to-Peer print (LPR) troubleshooting

, and 

Windows® 2000/XP IPP troubleshooting

. Otherwise, 

proceed to Step 4.

For Macintosh

®

For Mac OS

®

 9.1 to 9.2

(1) From the 

Apple

 menu, open the 

Chooser

.

(2) Click the 

Brother Laser (IP)

 icon, and make sure that your print server name appears in the right 

frame. If it is visible, then the connection is good. Otherwise, go to Step 4.

For Mac OS

®

 X 10.2.4 or greater

(1) From the 

Go

 menu, select 

Applications

.

(2) Open the 

Utilities

 folder.

(3) Double-click the 

Printer Setup Utility

 icon.

(4) Click 

Add

.

(For Mac OS

®

 X 10.2.4 to 10.3) Go to (5).

(For Mac OS

®

 X 10.4) Go to (6).