Troubleshooting; Overview; General problems- Page 71

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Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using the Brother 
network printer. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother 
Solutions Center at: http://solutions.brother.com.

This chapter is divided into the following sections:

■

General problems

■

Network print software installation problems

■

Printing problems

■

Protocol-specific troubleshooting

■

Wireless network specific troubleshooting

General problems

CD-ROM is inserted, but does not start automatically

If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. 
In this case, execute 

Start.exe

 in the root directory of the CD-ROM.

How to reset the Brother print server to factory default

You can reset the print server back to its default factory settings (resetting all information such as the 
password and IP address information). See 

Restoring the network settings to factory default

 on page 8-11.

My computer cannot find the printer/print server
I cannnot make a necessary connection to the printer/print server.
My printer/print server does not appear in the window of BRAdmin Professional (BRAdmin 
Light)

For Windows

®

The Firewall setting on your PC may be rejecting the necessary network connection. In this case, you will 
need to disable the Firewall on your computer and re-install the drivers.

Windows

®

 XP SP2 users:

1

Click the 

Start

 button, 

Settings

, and then 

Control Panel

.

2

Double click 

Windows Firewall

.