AppleTalk Troubleshooting; DLC/LLC Troubleshooting; print configuration page- Page 149

13 - 13 TROUBLESHOOTING

YL4US_FAX2800MFC4800-FM5.5

6

If you are using DOS CAPTURE statement and losing portions 
of your print job, try setting the TIMEOUT parameter in your 
CAPTURE statement to a higher value (at least 50 seconds for 
Windows

®

).

AppleTalk Troubleshooting

If you cannot print from an AppleTalk for Macintosh computer and 
you have checked the hardware and network as described in the 
previous steps, then check the following:

1

Make sure that you are running Phase 2 AppleTalk and that you 
have selected the correct network interface from the AppleTalk 
Control Panel on the Macintosh.

2

Make sure that the AppleTalk protocol of the print server is 
enabled.

3

If you have a large network, make sure that you have the Laser 
Writer V8.xx or equivalent driver, since earlier versions may 
cause PostScript errors. Also, verify that you get the correct 
printer information when you select Printer Info from the Setup 
button in the Chooser.

4

Make sure that you have selected the correct Printer Description File 
(PPD) from the Chooser (otherwise PostScript errors may result)

5

Verify that you have selected the correct AppleTalk zone. 
Because the print server gets its zone information from router 
broadcasts, it may not be in the zone you expect, and will 
therefore not show up in the Chooser. If this is the case, you may 
need to force the zone name using BRAdmin, a web browser or 
the 

SET APPLETALK ZONE

 command from TELNET.

DLC/LLC Troubleshooting

If you are having trouble printing with DLC/LLC, check the following:

1

Make sure that the DLC/LLC protocol is enabled using either 
BRAdmin, a web browser or TELNET.

2

Make sure that the MAC address of the Windows

®

 setting is the 

same as shown in the print configuration page printout.