Banyan VINES Troubleshooting- Page 152

TROUBLESHOOTING 13 - 16

YL4US_FAX2800MFC4800-FM5.5

13

If you can print successfully from PATHWORKS using DOS but 
have problems printing from Windows

®

, try increasing the 

Device Not Selected  and Transmission Retry timeouts from the 
Windows

®

 Printer Manager (select Printer Setup, select the 

desired printer, and press the Connect button).

Banyan VINES Troubleshooting

If you are having trouble printing with Banyan VINES, check the 
following:

1

Make sure that you have the Banyan VINES PCPrint software 
option installed.

2

Make sure that the Banyan protocol is enabled.

3

If there are more than two hops (i.e., more than two routers) 
between the print server and the file server, make sure that you 
have changed the hop count to the appropriate number via 
BRAdmin or the print server console.

4

Use the VINES MUSER or MANAGE utility to verify that the print 
server has logged in. If it has not, make sure that the StreetTalk 
login name configured in the print server exactly matches the 
login name that was configured using the MUSER or MANAGE 
utility on the file server.

5

Verify that the StreetTalk name associated with the print server 
service name exactly matches the name of the print queue that 
was configured using the MSERVICE or MANAGE utility on the 
file server.

6

Check to see that you have not exceeded the user limit on your 
Banyan file server (because the print server must login as a 
user), that printing is enabled on the queue, and that there are 
no security restrictions on the file server that would prevent the 
print server from logging in.