Intermittent Problems; TCP/IP Troubleshooting- Page 74

TROUBLESHOOTING 8 - 3

NC9100h_FM6.0

5

If you have a bridge or router located between the Print/Fax 
server and host computer, make sure that the device is set up 
to allow the Print/Fax server to send and receive data from the 
host. For example, a bridge can be set up to only allow certain 
types of Ethernet addresses to pass through (a process known 
as filtering); therefore, such a bridge must be configured to allow 
Brother Print/Fax server addresses. Likewise, a router can be 
set up to pass only certain protocols, so be sure that the desired 
protocol can be passed through to the Print/Fax server.

Intermittent Problems

If the Print/Fax server and machine start up OK, but you intermittently 
have problems printing, check the following:

1

If you can print small jobs but large graphics jobs are distorted 
or incomplete, make sure that you have adequate memory in 
your machine and the latest printer driver installed on your 
computer. The latest Brother printer drivers can be downloaded 
from http://solutions.brother.com

2

Check the individual protocol troubleshooting sections in this 
chapter for additional causes of intermittent printer problems.

TCP/IP Troubleshooting

If you are using TCP/IP and cannot print to the Print/Fax server and 
you have checked the hardware and network as described in the 
previous steps, then check the following:

Turning off the machine and then on again,

Deleting and recreating the print server and creating a new print 
queue in order to eliminate the possibility of setup errors.

It is always a good idea to try following in order to eliminate 
the possibility of setup errors.