B Troubleshooting and Routine Maintenance; Troubleshooting; If you are having difficulty with your machine- Page 120

Brother MFC-5490CN User's Guide

Table of Contents

USER’S GUIDE MFC-5490CN
Section II: Fax
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106

B

Troubleshooting

B

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be 
made 

from within

 that country.

 

If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips. 

Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com.

If you are having difficulty with your machine

B

Troubleshooting and Routine 

Maintenance

B

Printing

Difficulty

Suggestions

No printout

Check the interface cable connection on both the machine and your computer. 
(See the 

Quick Setup Guide

.)

Check that the machine is plugged in and that the 

On/Off

 key is on.

Check to see if the LCD is showing an error message. (See 

Error and 

maintenance messages

 on page 113.)

If the LCD says 

Cannot Print

 and 

Replace XX Ink

 (where XX is an 

abbreviation of the empty color), see 

Replacing the ink cartridges

 on page 121.

Check that the correct printer driver has been installed and chosen.

Make sure the machine is online. Click 

Start

 and then 

Printers and Faxes

Choose â€˜

Brother MFC-XXXX

 (where XXXX is your model name)’, and make sure 

that â€˜Use Printer Offline’ is unchecked.

When you choose the 

Print Odd Pages

 and 

Print Even Pages 

settings, you may 

see a print error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.

Detailed Information for Brother MFC-5490CN User's Guide

Lists of information found in Brother MFC-5490CN User's Guide - Page 120

  • 13.) If the LCD says Cannot Print and Replace XX Ink (where XX is an abbreviation of the empty color), see Replacing the ink cartridges on page 121.

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