Error messages; Error Message- Page 137

Troubleshooting and Routine Maintenance

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Error messages

B

As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message

Cause

Action

BT Call Sign On

(For UK only)

BT Call Sign is set to ON. You 
cannot change the Receive Mode 
from Manual to another mode.

Set BT Call Sign to OFF. (See 

BT Call Sign 

(For U.K. only)

 on page 49.)

Comm.Error

Poor phone line quality caused a 
communication error.

Try sending the fax again or try connecting 
the machine to another telephone line. If 
the problem continues, call the telephone 
company and ask them to check your 
phone line.

Connection Fail

You tried to poll a fax machine 
that is not in Polled Waiting mode.

Check the other fax machine's polling 
setup.

Cover is Open

The scanner cover is not closed 
completely.

Lift the scanner cover and then close it 
again.

The ink cartridge cover is not 
completely closed.

Firmly close the ink cartridge cover until it 
clicks.

Data Remaining

Print data is left in the machine's 
memory.

Re-start printing from your computer.

Print data is left in the machine's 
memory. The USB cable was 
unplugged while the computer 
was sending the data to the 
machine.

Press 

Stop/Exit

. The machine will cancel 

the job and clear it from the memory. Try to 
print again.

Disconnected

The other person or other 
person's fax machine stopped the 
call.

Try to send or receive again.

Document Jam

The document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long.

See 

Using the ADF

 on page 8.

See 

Document jam

 on page 129.

High Temperature

The print head is too warm.

Allow the machine to cool down.