10 Troubleshooting; Overview; General problems- Page 68

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Overview

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This chapter explains how to resolve typical network problems you may encounter when using the machine. 
If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center 
at: http://solutions.brother.com/
This chapter is divided into the following sections:

„

General problems

„

Network print software installation problems

„

Printing problems

„

Scanning and PC Fax problems

„

Protocol-specific troubleshooting

General problems

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CD-ROM is inserted, but does not start automatically

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If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. 
In this case, execute 

start.exe

 in the root directory of the CD-ROM.

My computer cannot find the machine/print server
I cannot make a necessary connection to the machine/print server.
My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or 
BRAdmin Professional 3

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„

For Windows

®

The Firewall setting on your computer may be rejecting the necessary network connection to the machine. 
In this case, you will need to disable the Firewall on your computer and install the drivers again.

Windows

®

 XP SP2 users:

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a

Click the 

Start

 button, 

Control Panel

, 

Network and Internet Connections

.

b

Click 

Windows Firewall

.

c

Click the 

General

 tab. Make sure that 

Off (not recommended)

 is selected.

d

Click 

OK

.

Note

After the Brother software package is installed, enable your Firewall again.

Troubleshooting

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