For Example:; Control Panel; Use - Page 109

Troubleshooting and routine maintenance

95

B

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, 
an answering machine, an alarm system or other custom feature on a single 
telephone line with your machine, it may create a problem sending or receiving 
faxes.

For Example:

 If you subscribe to Call Waiting or some other custom service and 

its signal comes through the line while your machine is sending or receiving a fax, 
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature 
should help overcome this problem. This condition is related to the telephone 
system industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight interruption is 
crucial to your business, a separate line with no custom features is recommended.

Menu access difficulties

Difficulties

Suggestions

The machine beeps when you try to 
access the Setup Receive and 
Setup Send menus.

If the 

Fax

 key is not illuminated, press it to turn on Fax mode. The Setup Receive 

setting (

Menu

, 

2

, 

1

) and Setup Send setting (

Menu

, 

2

, 

2

) are available only when 

the machine is in Fax mode.

Copy quality difficulties

Difficulties

Suggestions

Vertical black line appears in 
copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the 
glass strip, or one of the corona wires for printing is dirty. (See 

Cleaning the 

scanner glass

 on page 119 and 

Cleaning the corona wire

 on page 122.)

Printing difficulties

Difficulties

Suggestions

No printout.

„

Check that the machine is plugged in and the power switch is turned on.

„

Check that the toner cartridge and drum unit are installed properly. (See 

Replacing the drum unit

 on page 130.)

„

Check the interface cable connection on both the machine and your computer. 
(See 

the Quick Setup Guide

.)

„

Check that the correct printer driver has been installed and chosen.

„

Check to see if the LCD is showing an error message. (See 

Error and 

maintenance messages

 on page 107.)

„

Check that machine is online:
(For Windows Vista

®

)

Click the 

Start

 button, 

Control Panel

, 

Hardware and Sound

, and then 

Printers

. Right-click 

Brother MFC-XXXX Printer

. Make sure that 

Use 

Printer Offline

 is unchecked.

(For Windows

®

 XP and Windows Server

®

 2003)

Click the 

Start

 button and choose 

Printers and Faxes

. Right-click 

Brother 

MFC-XXXX Printer

. Make sure that 

Use Printer Offline

 is unchecked.

(For Windows

®

 2000)

Click the 

Start

 button and choose 

Settings

 and then 

Printers

. Right-click 

Brother MFC-XXXX Printer

. Make sure that 

Use Printer Offline

 is 

unchecked.

Handling incoming calls (continued)

Difficulties

Suggestions