Improve Toner Fixing; Media Type; Wrinkles or creases- Page 115

Troubleshooting and routine maintenance

101

B

Page skewed

„

Make sure that the paper or other print media is loaded properly in the 
paper tray and that the guides are not too tight or too loose against 
the paper stack.

„

Set the paper guides correctly. (See 

Loading paper in the paper tray

on page 9.)

„

The paper tray may be too full.

„

If you are using the manual feed slot, see 

Loading paper in the 

manual feed slot

 on page 10.

„

Check the paper type and quality. (See 

Acceptable paper and other 

print media

 on page 14.)

Ghost

„

Make sure that you use paper that meets our specifications. Rough-
surfaced paper or thick paper may cause the problem. (See 

Acceptable paper and other print media

 on page 14.)

„

Make sure that you choose the proper media type in the printer driver 
or in the machine’s Paper Type menu setting. (See 

Acceptable paper 

and other print media

 on page 14 and 

Basic tab in the Software 

User’s Guide on the CD-ROM

.)

„

The drum unit may be damaged. Put in a new drum unit. (See 

Replacing the drum unit

 on page 130.)

„

The fuser unit may be contaminated. Call Brother Customer Service.

Wrinkles or creases

„

Check the paper type and quality. (See 

Acceptable paper and other 

print media

 on page 14.)

„

Make sure that paper is loaded properly. (See 

Loading paper in the 

paper tray

 on page 9.)

„

Turn over the stack of paper in the tray or rotate the paper 180° in the 
input tray.

Poor fixing

„

Choose 

Improve Toner Fixing

 mode in the printer driver. (See 

Device Options (For Windows

®

) or Print Settings (For Macintosh

®

)  in 

the software User’s Guide on the CD-ROM

.)

If you print only a few pages, change the printer driver setting in 

Media Type

 to a thin setting.

Examples of poor print 
quality

Recommendation

ABCDEFGH
abcdefghijk

A B C D
a b c d e
0 1 2 3 4

B DEFGH

abc efghijk

A

C D

b c d e

1 3 4

ABCDEFGH
abcdefghijk

A B C D
a b c d e
0 1 2 3 4