For Windows; All Programs; Command Prompt- Page 70

Troubleshooting

62

10

„

The lower LED is off: The Link/Activity LED will be off, if the print server is not connected to the 
network.

c

Print the Network Configuration List and check if the settings such as IP address settings are correct for 
your network. The problem may be the result of a mismatched or duplicate IP address. Verify that the IP 
address is correctly loaded into the print server, and make sure that no other nodes on the network have 
this IP address. For information on how to print the Network Configuration List, see 

Printing the Network 

Configuration List

on page 28.

d

Verify that the print server is on your network as follows:

„

For Windows

®

Try pinging the print server from the host operating system command prompt with the command: 
Click 

Start

, 

All Programs

1

, 

Accessories

 then choose 

Command Prompt

.

1

Programs 

for Windows

®

 2000 users

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to two 

minutes for the print server to load its IP address after setting the IP address).

„

For Mac OS

®

 X 10.2.4 or greater

1

From the 

Go

 menu, choose 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Terminal

 icon.

4

Try pinging the print server from the Terminal window:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

e

If you have tried 

a

 to 

d

 above and it does not work, then reset the print server back to the default factory 

settings and try from the initial setup again. For information on how to reset to the default factory settings, 
see 

Restoring the network settings to factory default

on page 27.

f

(For Windows

®

)

If the installation failed, the Firewall on your computer may be blocking the necessary network 
connection to the machine. In this case, you will need to disable the Firewall on your computer and re-
install the drivers. For how to disable the Firewall, see 

General problems

on page 60. If you are using  

personal Firewall software, see the User’s Guide for your software or contact the software manufacturer.