Printing problems; For Windows; Print job is not printed- Page 71

Troubleshooting

63

10

Printing problems

10

Print job is not printed

10

Check the status and configuration of the print server are correct.

a

Make sure that the machine is powered on, is on-line and ready to print.

b

Print the Network Configuration List of the machine and check if the settings such as IP address settings 
are correct for your network. The problem may be the result of mismatched or duplicate IP address. 
Verify that the IP address is correctly loaded into the print server, and make sure that no other nodes on 
the network have this IP address. For information on how to print the Network Configuration List, see 

Printing the Network Configuration List

on page 28.

c

Verify that the print server is on your network as follows:

„

For Windows

®

1

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

2

If a successful response is received, then proceed to 

Windows

®

 2000/XP, Windows Vista

®

 and 

Windows Server

®

 2003 IPP troubleshooting

on page 66. Otherwise, proceed to 

d

.

„

For Mac OS

®

 X 10.2.4 or greater

1

From the 

Go

 menu, choose 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Terminal

 icon.

4

Try pinging the print server from the Terminal window:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

d

If you have tried 

a

 to 

c

 above and it does not work, then reset the print server back to the default factory 

settings and try from the initial setup again. For information how to reset to the default factory settings, 
see 

Restoring the network settings to factory default

on page 27.