Scanning and PC-FAX problems; The network scanning feature does not work in Windows®; The network PC-FAX feature does not work in Windows®- Page 69

Troubleshooting

7 - 7

7

Scanning and PC-FAX problems

The network scanning feature does not work in Windows

®

The network PC-FAX feature does not work in Windows

®

Firewall setting on your PC may be rejecting the necessary network connection. Follow the instructions below 
to disable the Firewall. if you are using a personal Firewall software, see the User’s Guide for your software 
or contact the software manufacturer.

<Windows

®

 XP SP2 users>

1

Click the 

Start

 button, 

Settings

, and then 

Control Panel

.

2

Double click 

Windows Firewall

.

3

Click the 

General

 tab. Verify that 

On

 is selected.

4

Click the 

Exceptions

 tab and 

Add port

 button.

5

Enter any name, port number (54295 for network scanning and 54926 for PC-FAX receiving), select 

UDP

 and click 

OK

.

6

Make sure if the new setting is added and is checked, and then click 

OK

.

Protocol-specific troubleshooting

Windows

®

 98/98SE/Me Peer-to-Peer print (LPR) troubleshooting

If you are having trouble printing on a Windows

®

 98/98SE/Me Peer-to-Peer network (LPR method), check the 

following:

1

Make sure that the Brother LPR Port driver is correctly installed and configured according to the 
Windows

®

 98/98SE/Me Peer-to-Peer chapter. See 

For Windows

®

 98/98SE/Me users

 on page 5-3.

2

Try to turn the 

Byte Count

 on in the 

Configure port

 area of printer driver properties.

You may find that during the installation of BLP software, the screen that prompts you for a Port name is not 
displayed. This may happen on some Windows

®

 98/98SE/Me computers. Press the ALT and TAB keys to 

make it appear.