For Windows; All Programs; Command Prompt- Page 115

Troubleshooting

107

10

c

Print the Network Configuration List and check if the settings such as IP address settings are correct for 
your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP 
address is correctly loaded into the print server. And make sure that no other nodes on the network have 
this IP address. For information on how to print the Network Configuration List, see 

Printing the Network 

Configuration List

on page 93.

d

Verify that the print server is on your network as follows:

„

For Windows

®

1

Click 

Start

, 

All Programs

, 

Accessories

 then choose 

Command Prompt

.

2

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

„

For Mac OS

®

 X 10.2.4 or greater

1

From the 

Go

 menu, select 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Terminal

 icon.

4

Try pinging the print server from the Terminal window:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

e

If you have tried 

a

 to 

d

 above and it does not work, then reset the print server back to the default factory 

settings and try from the initial setup again. For information how to reset to the default factory settings, 
see 

Restoring the network settings to factory default

on page 94.

f

Check the following:
If the installation failed, the Firewall on your computer may be blocking the necessary network 
connection to the machine. In this case, you will need to disable the Firewall on your computer and re-
install the drivers. For more information, see 

General problems

on page 105. If you are using a personal 

Firewall software, see the User’s Guide for your software or contact the software manufacturer.