Printing problems; Print job is not printed; For Windows- Page 93

Troubleshooting

 81

11

Printing problems

Print job is not printed

Make sure the status and configuration of the print server. Check following:

1

Make sure that the machine is powered on, is on-line and ready to print. Print the Network Configuration 
List of the machine and check if the settings such as IP address settings are correct for your network. 
See 

Printing the Network Configuration List on page 31 for information on how to print the Network 

Configuration List on your print server.

2

The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is 
correctly loaded into the print server. And make sure that no other nodes on the network have this IP 
address.

3

Verify that the print server is on your network as follows:

For Windows

®

(1) Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to two 

minutes for the print server to load its IP address after setting the IP address). 

(2) If a successful response is received, then proceed to 

Windows

®

 2000/XP and Windows Vista

®

 IPP 

troubleshooting on page 87, and Windows

®

 2000/XP and Windows Vista

®

 IPP troubleshooting on 

page 87. Otherwise, proceed to Step 4.

For Macintosh

®

For Mac OS

®

 X 10.5

(1) Turn the power of the machine ON.

(2) From the 

Apple

 menu, choose 

System Preferences

.

(3) Click 

Print & Fax

.

(4) Click 

+

 button to add your machine.