C Troubleshooting and routine maintenance; Troubleshooting; Error messages- Page 126

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Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need more help, the Brother Solutions Center 
offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Troubleshooting and routine 
maintenance

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made 

from within

 that country.

ERROR MESSAGES

ERROR MESSAGE

CAUSE

ACTION

Calibrate

Calibration 

Failed

Toner is getting low.

Check that the toner cartridges are not low and try 
again.

Check Tray#1

Check Tray#2

The indicated tray is not completely 
closed.

Close the indicated tray properly.

Comm.Error

Poor phone line quality caused a 
communication error.

Send the fax again or connect the machine to another 
telephone line. If the problem continues, call the 
telephone company and ask them to check your phone 
line.

Connection Fail

You tried to poll a fax machine that is 
not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cover Open

Close the back 

cover(3)

The back cover is not completely 
closed.

Close the back cover of the machine.

Cover Open

Close the front 

cover(2)

The front cover is not completely 
closed.

Close the front cover of the machine.

Cover Open

Close the inside 

cover(1)

The inside cover is not completely 
closed.

Close the inside cover of the machine.