Estimated Cause- Page 48

46

If you have a problem, check the following solutions. If the solutions suggested do not correct the 
problem, contact your authorized dealer or Brother Customer Service.

Problem

Estimated Cause

Solution

Page

The software is not installed 
correctly.

An operation not 
described in the instal-
lation procedure was 
performed. (For exam-
ple, Cancel was clicked 
or the CD-ROM was 
removed before the pro-
cedure was completed.)

Follow the instructions and cor-
rectly perform the procedure.

12

The installer does not 
automatically start up.

Refer to memo: “If the installer 
does not automatically start 
up”.

14

The message “No card writer 
module is connected. Please 
connect card writer module.” 
appeared.

The driver for the USB 
card writer module is not 
installed correctly.

When the USB connector is 
correctly plugged into the USB 
port, the installer for the driver 
of the USB card writer module 
starts up.
For details, refer to “Installing 
the driver for the card writer 
module” on page 16.

If the opera-
tion described 
at the left does 
not correct 
the problem, 
go to the Web 
site mentioned 
under “Techni-
cal Support”. 
(Refer to page 
22.)

The message “Old version 
is not installed correctly. 
Please install old version 
before installing this updated 
program.” appears when the 
upgrade is being installed, 
even though an older version 
(version 5 or 6) is installed.

The installation informa-
tion for the old version 
on the computer is not 
working properly.

Uninstall the older version from 
the computer, install the older 
version again, and then perform 
the upgrade.

If the opera-
tion described 
at the left does 
not correct 
the problem, 
go to the Web 
site mentioned 
under “Techni-
cal Support”. 
(Refer to page 
22.)

When upgrading from ver-
sion 5.0 or 5.01, the installa-
tion was completed correctly, 
but the message “No card 
writer module is connected. 
Please connect card writer 
module.” appeared, and the 
application does not start up.

The upgrade from ver-
sion 5.0 or 5.01 was 
performed with the USB 
card writer module con-
nected.

When the USB card writer 
module is unplugged, then rep-
lugged into the PC, the installer 
for the driver of the USB card 
writer module starts up.

16

Troubleshooting

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08.06.2006   10:43:54

08.06.2006   10:43:54