TROUBLESHOOTING; What to do when...; The screen ‘locks’, or - Page 61

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What to do when...

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BLESHOOTING

TROUBLESHOOTING

What to do when...

Problem

Solution

The screen ‘locks’, or 
the P-touch labeler 
does not respond 
normally.

Refer to “Resetting the P-touch Labeler” on page 53 and 
reset the internal memory to the initial settings. If resetting 
the P-touch labeler does not solve the problem, disconnect 
the AC adapter and remove the batteries for more than 10 
minutes.

The display remains 
blank after turning on 
the power.

Check that the batteries are correctly installed and that the 
AC adapter designed exclusively for your P-touch labeler 
(provided) is correctly connected.

The LCD messages 
are displayed in a 
foreign language.

Refer to “Setting Language and Unit” on page 19 to select 
your desired language.

The label is not 
printed after pressing 
the Print key.

• Check that text has been entered and that the tape 

cassette is installed correctly with sufficient tape 
remaining. 

• If the tape is bent, cut off the bent section and thread the 

tape through the tape exit slot. 

• If the tape is jammed, remove the tape cassette and then 

pull out the jammed tape and cut it. Check that the end of 
the tape passes through the tape guide before reinstalling 
the tape cassette.

The label is not 
printed correctly.

• Remove the tape cassette and reinstall it, pressing it firmly 

until it clicks into place.

• If the print head is dirty, clean it with a cotton swab or 

optional print head cleaning cassette (TZ-CL4).

The ink ribbon is 
separated from the 
ink roller.

If the ink ribbon is broken, replace 
the tape cassette. If not, leave the 
tape uncut and remove the tape 
cassette, then wind the loose ink 
ribbon onto the spool as shown in 
the figure.

The P-touch labeler 
stops while printing a 
label.

• Replace the tape cassette if striped tape is visible, as this 

indicates that you have reached the end of the tape.

• Replace all batteries or connect the AC adapter directly to 

the P-touch labeler.

Label files saved 
previously are now 
empty.

All files stored in the internal memory are deleted if the 
batteries are weak or the AC adapter was disconnected.

Spool