Brother® 90 Days/One Year Limited Warranty and Replacement Service (For USA Only); Who is covered: ; What is covered: - Page 4

iii

Brother

®

 90 Days/One Year Limited Warranty and Replacement Service 

(For USA Only)

Who is covered: 

•

This limited warranty (“warranty”) is
given only to the original end-use/retail
purchaser (referred to in this warranty
as “Original Purchaser”) of the
accompanying product, consumables
and accessories (collectively referred
to in this warranty as “this Product”).

•

If you purchased a product from someone
other than an authorized Brother reseller
in the United States or if the product was
used (including but not limited to floor
models or refurbished product), prior to
your purchase you are not the Original
Purchaser and the product that you
purchased is not covered by this warranty.

What is covered: 

•

This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items
include but are not limited to label
cassettes, cutters, stamps, power
adapters, cases and batteries.

•

Except as otherwise provided herein,
Brother warrants that the Machine and
the accompanying Consumable and
Accessory Items will be free from
defects in materials and workmanship,
when used under normal conditions.

•

This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States). 

What is the length of the Warranty
Period(s):

•

Machines have a two-stage warranty:
90 days from the original purchase date
and an additional warranty up to one
year from the original purchase date.

•

Consumable and Accessories Items
accompanying the Machine have a
one-stage warranty: 90 Days from the
original purchase date.

What is NOT covered:

This warranty does not cover:
(1) Physical damage to this Product;

(2) Damage caused by improper installation,

improper or abnormal use, misuse,
neglect or accident (including but not
limited to transporting this Product without
the proper preparation and/or packaging);

(3) Damage caused by another device or

software used with this Product (including
but not limited to damage resulting from
use of non Brother

®

-brand parts and

Consumable and Accessory Items);

(4) Consumable and Accessory Items that

expired in accordance with a rated life; and,

(5) Problems arising from other than

defects in materials or workmanship.

This limited warranty is VOID if this
Product has been altered or modified in
any way (including but not limited to
attempted warranty repair without
authorization from Brother and/or
alteration/removal of the serial number).

What to do if you think your Product is
eligible for warranty service:

Report your issue to either our Customer
Service Hotline at 1-877-478-6824 or a
Brother Authorized Service Center 

within

the applicable warranty period

. Supply

Brother or the Brother Authorized Service
Center with a copy of your dated bill of
sale showing that this Product was
purchased within the U.S. For the name of
local Brother Authorized Service
Center(s), call 1-800-521-2846. 

What Brother will ask you to do: 

After contacting Brother or a Brother
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.

You are responsible for the cost of shipping,
packing product, and insurance (if you
desire). You are also responsible for loss or
damage to this Product in shipping.

What Brother will do:

First 90 Days: If the problem reported concerning
your Machine and/or accompanying Consumable
and Accessory Item(s) is covered by this warranty
and if you first reported the problem to Brother or
an Authorized Service Center within 90 days from
the date of original purchase, Brother or its
Authorized Service Center will repair or replace the
Machine and/ or accompanying Consumable and
Accessory Item(s) at no charge to you for parts or
labor. The decision as to whether to repair or
replace the Machine and/or accompanying
Consumable and Accessory Item(s) is made by
Brother in its sole discretion. Brother reserves the
right to supply a refurbished or remanufactured
replacement Machine and/or accompanying
Consumable and Accessory Item(s) and use
refurbished parts provided such replacement
products conform to the manufacturer’s
specifications for new product/parts. The repaired
or replacement Machine and/or accompanying
Consumable and Accessory Item(s) will be
returned to you freight prepaid or made available
for you to pick up at a conveniently located
Authorized Service Center.