The PT-9500PC does not ; A printing error is ; While printing, striped tape - Page 27

Brother PT-9500PC User's Guide

2014 Dodge Charger SRT Owner Manual

Table of Contents

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26

Troubleshooting

For PT-9500PC troubleshooting, refer to the following list of possible problems.

Q & A

Problem

Cause

Solution

The PT-9500PC does not 
print.
A printing error is 
received.

The interface cable is loose.

Check that the interface cable is 

connected correctly, the tape cassette is 

installed correctly, and the tape 

compartment cover is closed.

The tape cassette is not installed 

correctly.

The tape compartment cover is 

open.

The USB interface cable is 

connected during a serial 

connection.

While printing, striped tape 
appears.

The tape cassette is empty.

Install a new tape cassette, and then 

either press the feed/cut button or turn 

the PT-9500PC off and on.

The power button does not 
light up or flash.

The power supply cord is loose.

Check that the power supply cord is 

connected correctly. If the power button 

still does not light up or flash, contact 

the retail outlet where the PT-9500PC 

was purchased or your local authorized 

service center.

The printed label contains a 
blank horizontal line.

The print head or head roller is 

dirty.

Refer to “Label is not printed clearly” (

 

P.22) and clean the print head and head 

roller.

A data transmission error 
appears on the personal 
computer.

The wrong port is selected.

For Windows, select the correct port 

from the “Print to the following port” list 

in the printer Properties dialog box.

• For a USB connection, select 

“USB00n”.

• For a serial connection, select COM1: 

if the PT-9500PC is connected to 
COM1 or COM2: if the PT-9500PC is 
connected to COM2.

The baud rates for the personal 

computer and the PT-9500PC 

are not the same.

Refer to “Setting the personal computer 

baud rate” (

 P.17) and change the 

baud rate.

Detailed Information for Brother PT-9500PC User's Guide

Lists of information found in Brother PT-9500PC User's Guide - Page 27

  • 2. The baud rates for the personal computer and the PT-9500PC are not the same.
  • For a USB connection, select “USB00n”.
  • For a serial connection, select COM1: if the PT-9500PC is connected to COM1 or COM2: if the PT-9500PC is connected to COM2.

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