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Troubleshooting

9

"---" appears as the host name in a 

list.

The specified host information has been deleted.

-

The 

[Delete]

 button cannot be 

clicked.

Information for a visitor who is signed in cannot be deleted. Sign 

out the visitor, and then delete their information.

page 89

page 97

The 

[Overwrite]

 button is not 

available.

Has the reservation function been turned off by the administrator?

page 60

Have multiple visitors been selected in the list?

Information can be saved for only one visitor at a time.

page 93

page 95

Visitor information cannot be changed for visitors who have 

signed in or for whom a reservation has been made and whose 

badge has been printed. Make a new reservation with the new 

visitor information or sign in the visitor with the new information, 

and then delete the record and badge for the old visitor 

information.

page 93

page 95

page 97

A visitor cannot enter visitor 

information in Self Check-in mode.

Confirm 

[Options]

 button - 

[Reception]

 tab - "Setting for Visitor 

Information Fields" of the Administrator mode. Visitors will not be 

able to view or enter information for any categories where 

"Unnecessary" is selected. To add the category to the Visitor 

Information Fields, change the settings to "Necessary", 

"Required" or "Optional" to allow visitors to enter information.

page 60

Task manager can be started 

when using Self Check-in mode.

The User must be logged on to their computer with Administrator 
privileges in order to execute this function. For Windows Vista

®

, 

right click the VM-100 icon and select "Run as administrator".

-

To use the VM-100 software on 

multiple computers within the 

same business location.

Install the software on each personal computer and set the new 

database file location (page 39).  It is possible to merge visitor 

logs by using export function.

-

The VM-100 software cannnot be 

started for initial use.

The User must be logged on to their computer with Administrator 
privileges in order to execute this function. For Windows Vista

®

, 

right click the VM-100 icon and select "Run as administrator".

page 38

The VM-100 software cannot be 

started.

The VM-100 software is already in use by another user.  Access 
is not possible.

-

The administrator password has 

been forgotten and you cannot log 

in to the VM-100 software.

Delete the VM100DB.vmb file from the database folder (by 
default, it is stored in C:\Documents and Settings\All Users\
Application Data\Brother\VM-100. For Windows Vista

®

/

Windows

® 

7, C:\ProgramData\Brother\VM-100).

This will delete all your entered data and login details.
Restart the VM-100 software, and the program will prompt you to 
reconfigure the database path and administrator login details.

-

Problem

Possible cause

Page reference