What to do if you think your Product is eligible for warranty service:; within the applicable ; What Brother will ask you to do:- Page 4

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What to do if you think your Product is eligible for warranty service:

Report your issue to our P-touch Customer Service Hotline at 1-877-BROTHER (1-
877- 276-8437) or to a Brother Authorized Service Center 

within the applicable 

warranty period

. Supply Brother or the Brother Authorized Service Center with a 

copy of your dated bill of sale showing that this Product was purchased within the 
U.S.. For the name of local Brother Authorized Service Center(s), call 1-877-
BROTHER (1-877-276-8437) or visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required 
to deliver (by hand if you prefer) or send the Product properly packaged, freight 
prepaid, to the Authorized Service Center together with a photocopy of your bill of 
sale.

You are responsible for the cost of shipping, packing product, and insurance 
(if you desire).
You are also responsible for loss or damage to this Product in shipping.

INTRODUCTION
What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable 
and Accessory Items is covered by this warranty and if you first reported the problem 
to Brother or an Authorized Service Center within the applicable warranty period, 
Brother or its Authorized Service Center will repair or replace the Machine and/or 
accompanying Consumable and Accessory Items at no charge to you for parts or 
labor. The decision as to whether to repair or replace the Machine and/or 
accompanying Consumable and Accessory Items is made by Brother in its sole 
discretion.
Brother reserves the right to supply a refurbished or remanufactured replacement 
Machine and/or accompanying Consumable and Accessory Items and use 
refurbished parts provided such replacement products conform to the manufacturer's 
specifications for new product/parts.
The repaired or replacement Machine and/or accompanying Consumable and 
Accessory Items will be returned to you freight prepaid or made available for you to 
pick up at a conveniently located Authorized Service Center.
If the Machine and/or accompanying Consumable and Accessory Items are not 
covered by this warranty (either stage), you will be charged for shipping the Machine 
and/or accompanying Consumable and Accessory Items back to you and charged for 
any service and/or replacement parts/products at Brother's then current published 
rates.