Troubleshooting- Page 45

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STEP

1

STEP

2

STEP

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STEP

4

G

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tt

ing st

art

e

d

Ref

e

rence

Label O

verview

In

tr

oduc

tion

F

or W

indow

s

®

Fo

r M

ac

int

os

h

®

In

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he sof

tware

The icon of Add-in feature is not 

displayed on Microsoft

®

 Word.

• Is Microsoft

®

 Word started up from Microsoft

®

 Outlook

®

?

• Is Microsoft

®

 Word chosen for the editor usually used for 

Microsoft

® 

Outlook

®

? 

Due to limitation of the program, the Add-in feature of 

Microsoft

®

 Word is unable to use with above settings. Quit 

Microsoft

®

 Outlook

®

, and restart Microsoft

®

 Word.

Cutter error

• If the cutter error occurs, keep the DK roll compartment cover 

closed and press ON/OFF button. The cutter moves back to the 

normal position and turns the machine OFF automatically. After 

the machine is OFF, inspect the cutter unit and remove the 

paper jam. 

The printed barcode cannot be 

read.

• Set the label vertical to the print head as shown below.

• Some types of scanner are not able to read the bar code. Try 

using another scanner.

• We recommend printing the Bar code with Print Quality options 

set to "Give priority to print quality".

Windows

®

 XP:

To change the Print Quality options, open the printer properties 

from [Control Panel]-[Printer and other hardware]-[Printer and 

Faxes], right-clicking the printer whose settings are to be 

changed, then selecting [Properties]. Then, in the [General] tab, 

click [Printing Preferences...].

Windows Vista

®

:

To change the Print Quality options, open the printer properties 

by going to [Control Panel]-[Hardware and Sound]-[Printers], 

right-clicking the printer whose settings are to be changed, then 

selecting [Properties]. Then, in the [General] tab, click [Printing 

Preferences...].

Windows

® 

7:

• To change the Print Quality options, open the printer properties 

by going to 

 - [Devices and Printers], right-clicking the 

printer whose settings are to be changed, and selecting [Printer 

properties]. Then, in the [General] tab, click [Preferences...].

I want to reset the printer/delete 

the data transferred from PC. 

(QL-580N only)

• To reset the machine, press and hold the ON/OFF button to 

switch the machine OFF. Then, hold down the ON/OFF button 

for two seconds. Continue holding down the ON/OFF button, 

and press the CUT button six times. The machine will then 

reset.    All the transferred data from PC will be deleted and 

reset the machine to factory setting.

I want to cancel the current 

printing job. (QL-580N only)

• Make sure that the printer is ON, and press ON/OFF button.

Problem

Solution

Print head

Recommended
print direction

Label exit slot