Brother ST371HD Warranty

© 2012 Brother International Corporation

XF5055-001

Who is covered:

This limited warranty (“warranty”) is given only 
to the original end-user of the accompanying 
product and accessories (collectively referred 
to in this warranty as “this Product”) during the 
warranty period (described below).
 If you purchased this Product from someone 
other than an authorized Brother reseller in 
the United States, or if your Product was used 
(including, but not limited to, refurbished by 
someone other than Brother), your Product 
may not be covered by this warranty.

What is covered: 

This Product includes a Machine and 
accompanying Accessory Items. Accessory 
Items include but are not limited to foot 
controller, presser feet, miscellaneous tools 
and embroidery frames.
Except as otherwise provided herein, 
Brother warrants that the machine and the 
accompanying Consumables and Accessory 
Items will be free from defects in materials 
and workmanship, when used under normal 
conditions.
This warranty applies only to products 
purchased and used in the United States.
For products purchased in, but used outside, 
the United States, this warranty covers only 
warranty service within the United States (and 
does not include shipping outside the United 
States).

What is the length of the Warranty Period(s):

The warranty period is 1 year from the 
original purchase date for Parts, Labor and 
accompanying Accessory Items, 2 years 
from the original purchase date for Electronic 
Components and Printed Circuit Boards 
(replacement labor excluded) and 25 Years 
from the original purchase date for the Chassis 
Casting.  The original purchase date shall be 
determined from the original receipt evidencing 
proof of purchase of this Product.  

Therefore, 

it is important for you to maintain the 
receipt for this Product.

What is NOT covered:

This warranty does not cover:

Physical damage to this Product; 

(1) 

Damage caused by improper installation,  

(2) 

lack of periodic maintenance, improper or 
abnormal use, misuse, neglect or accident 
(including, but not limited to, transporting 
this Product without the proper preparation 
and/or packaging); 
Damage caused by another device or 

(3) 

software used with this Product (including, 
but not limited to, damage resulting 
from use of non-Brother-brand parts, 
Consumable and Accessory Items);
Problems arising from anything other than 

(4) 

defects in materials or workmanship; and 
Consumables or other Items requiring 

(5) 

periodic maintenance repair, refill or 
replacement with ordinary wear and tear, 
including, but not limited to, bobbin(s) 
and needle(s). This warranty is VOID if this 
Product has been altered or modified in any 
way (including, but not limited to, attempted 
warranty repair other than by an Authorized 
Brother Repair Center and/or alteration/
removal of the serial number).

What to do if you think your Product is 
eligible for warranty service:

Report your issue to a Brother Authorized 
Service Center 

within the applicable warranty 

period. 

Supply the Brother Authorized Service 

Center with a copy of your dated bill of sale 
showing that this Product was purchased 
within the U.S. For the name of local Brother 
Authorized Service Center(s), call 1-800-521-
2846 or visit our web site at www.brother.com.

What Brother will ask you to do:

After contacting a Brother Authorized Service 
Center, you may be required to deliver (by hand 
if you prefer) or send the Product properly 
packaged, freight prepaid, to the Authorized 
Service Center together with a photocopy of 
your bill of sale.

You are responsible for the cost of shipping, 
packing product, and insurance (if you 
desire). You are also responsible for loss or 
damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your 
Machine is covered by this warranty and if you 
first reported the problem to an Authorized 
Service Center within the applicable warranty 
period, Brother’s Authorized Service Center 
will repair or replace the Machine at no charge 
to you for parts or labor (please note that you 
will be charged labor costs for replacement 
of Printed Circuit Boards). The decision as to 
whether to repair or replace the Machine is 
made by Brother in its sole discretion.
Brother reserves the right to supply a 
refurbished or remanufactured replacement 
Machine and use refurbished parts provided 
such replacement products conform to the 
manufacturer’s specifications for new product/
parts. The repaired or replacement Machine 
will be returned to you freight prepaid or made 
available for you to pick up at a conveniently 
located Authorized Service Center. 

The foregoing are your sole (i.e., only) and 
exclusive remedies under this warranty.

What happens when Brother elects to 
replace your Machine:

When a replacement Machine is authorized by 
Brother, and you have delivered the Machine to 
an Authorized Service Center, the Authorized 
Service Center will provide you with a 
replacement Machine after receiving one from 
Brother.
The replacement Machine you receive (even 
if refurbished or remanufactured) will be 
covered by the balance of the warranty period 
remaining on the original Product, plus an 
additional thirty (30) days. You will keep the 
replacement Machine that is sent to you 
and your original Machine shall become the 
property of Brother.

You should retain a copy of the return 
shipping bill, signed by the courier.

Limitations:

Brother is not responsible for damage to 
or loss of any equipment, media, programs 
or data related to the use of this Product. 
Except for repair or replacement as described 
above, Brother shall not be liable for any 
direct, indirect, incidental or consequential 
damages or specific relief. Because some 
states do not allow the exclusion or limitation 
of consequential or incidental damages, the 
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL 
OTHER WARRANTIES, WRITTEN OR ORAL, 
WHETHER EXPRESSED BY AFFIRMATION, 
PROMISE, DESCRIPTION, DRAWING, MODEL 
OR SAMPLE. ANY AND ALL WARRANTIES 
OTHER THAN THIS ONE, WHETHER 
EXPRESS OR IMPLIED, INCLUDING IMPLIED 
WARRANTIES OF MERCHANTABILITY AND 
FITNESS FOR A PARTICULAR PURPOSE, ARE 
HEREBY DISCLAIMED.

This Warranty is the only warranty that 
Brother is giving for this Product. It is the 
final expression and the exclusive and 
only statement of Brother’s obligations to 
you. It replaces all other agreements and 
understandings that you may have with Brother 
or its representatives.  This warranty gives you 
certain rights and you may also have other 
rights that may vary from state to state.
This Warranty (and Brother’s obligation to you) 
may not be changed in any way unless you 
and Brother sign the same piece of paper in 
which we (1) refer to this Product and your bill 
of sale date, (2) describe the change to this 
warranty and (3) agree to make that change. 

Important:

 We recommend that you keep 

all original packing materials, in the event 
that you ship this Product.

Brother

™

 Limited Warranty

(Standard)

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6/29/2012   6:49:38 PM

6/29/2012   6:49:38 PM