Troubleshooting; Problem: ; Problems and Solutions- Page 73

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Troubleshooting

Issue

Problems and Solutions

Unit-specific files cannot 
be created by drag and 
drop.

Problem: 

•

Although unit-specific files can be created by drag and drop 
when the content source file is Word, Excel, PowerPoint, 
Adobe Reader, and Notepad, there are application software 
that are not compatible.

Solution:

•

Open the content source file with the application software and 
create unit-specific files from the print menu.
Refer to "Create from the print image of the application 
software" on page 32.

When a unit-specific file is 
created by drag and drop, 
the file does not register in 
the specified folder.

Problem: 

•

When a PDF file, with a two byte character in the name, is 
created in Adobe Reader 8 by drag and drop, the file cannot 
be registered to the specified folder.

Solution:

•

Upgrade to Adobe Reader 9.

Problem: 

•

The content source file cannot be registered to the specified 
folder in the following. The files register to the main folder.

•

When image files are associated to the Windows standard 
image viewer 

•

When the file name is extremely long

•

When the file name is over 259 bytes in Windows Vista

Solution:

•

Open the content source file with the application software and 
create unit-specific files from the print menu.
Refer to "Create from the print image of the application 
software" on page 32.

The contents do not 
convert as expected when 
creating unit-specific files 
(residual images remain).

Problem: 

•

When the gradation process is turned ON in print settings of 
the printer driver, residual images may remain.

Solution:

•

Remove the checkmark from [Dithering] in the [Brother SV-
100B Properties] or [Brother SV-100B Print settings] dialog to 
remove the residual images. Refer to "Changing the Print 
Settings of the Printer Driver" on page 39.

The contents do not 
convert as expected when 
creating unit-specific files 
(thin lines fade).

Problem: 

•

When the anti-aliasing process is turned ON in the print 
settings of the printer driver, thin lines become easily cut.

Solution:

•

Remove the checkmark from [Smoothing] in the [Brother SV-
100B Properties] or [Brother SV-100B Print settings] dialog to 
give priority to display lines. Refer to "Changing the Print 
Settings of the Printer Driver" on page 39.