Customer Support; Estimated Cause- Page 77

75

Supple

m

e

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Troubleshooting

If a problem occurs, click 

Customer Support

 on the 

 menu of PE-DESIGN PLUS to visit the following Web 

site, where you can find causes and solutions to various problems and answers to frequently asked questions.

If you have a problem, check the following solutions. If the solutions suggested do not correct the problem, 
contact your authorized dealer or Brother Customer Service.

Problem

Estimated Cause

Solution

Page

The software is not installed 
correctly.

An operation not described 
in the installation procedure 
was performed. (For 
example, Cancel was 
clicked or the CD-ROM was 
removed before the 
procedure was completed.)

Follow the instructions as the software 
installs to correctly install the software.

The installer does not 
automatically start up.

Refer to the memo on page 6 of the 
Operation Manual, “If the installer does 
not automatically start up”.

The message “No card writer 
module is connected. Please 
connect card writer module.” 
appeared.

The driver for the USB 
Card Writer Module is not 
installed correctly.

When the USB connector is correctly 
plugged into the USB port, the installer 
for the driver of the USB Card Writer 
Module starts up.

If the operation 
described at the 
left does not 
correct the 
problem, go to the 
Web site 
mentioned under 
“Technical 
Support”. 
(Refer to page 9.)

When trying to upgrade from 
an older version, the message 
“Cannot connect to the 
Internet.” or  “The server could 
not be connected to. Wait a 
while, and then try connecting 
again.” appeared and the USB 
Card Writer Module could not 
be upgraded.

The computer with the 
USB Card Writer Module 
connected to its USB port 
could not establish a 
connection to the Internet.

To upgrade the USB Card Writer 
Module, the computer with the Card 
Writer Module connected to its USB 
port must connect to the Internet. If 
firewall software is being used, it must 
be temporarily disabled during the 
upgrade. If a connection to the Internet 
cannot be established, contact your 
authorized dealer. 

The USB Card Writer Module 
does not operate correctly.

Not enough power is 
being supplied.

Connect the USB Card Writer Module 
to a USB port on the computer or to a 
self-powered USB hub that can supply 
enough power to the Card Writer 
Module.

PE-DESIGN_Plus.fm  Page 75  Wednesday, July 6, 2011  3:40 PM