Customer Satisfaction Procedure; STEP ONE ; STEP TWO - Page 341

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Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of 
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, 
the following steps should be taken:

STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has 
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the 
general manager.

STEP TWO -- If after contacting a member of 
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact 
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).

We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

D

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate 
at the top left of the instrument panel and visible
through the windshield.)

D

Dealership name and location

D

Vehicle delivery date and present mileage