Scheduling Service Appointments; Courtesy Transportation Program; Customer Information- Page 374

Black plate (7,1)

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-

7707475) - 2015 - CRC - 10/9/14

Customer Information

13-7

Services Specific to
Canadian-Purchased Vehicles

.

Fuel delivery:

Reimbursement

is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.

.

Lock-Out Service:

Vehicle

registration is required.

.

Trip Interruption Benefits and
Assistance:

Must be over

150 kilometers from where your
trip was started to qualify.
General Motors of Canada
Limited requires
pre-authorization, original
detailed receipts, and a copy of
the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.

.

Alternative Service:

If

assistance cannot be provided
right away, the Roadside
Assistance advisor may give

permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.

Scheduling Service
Appointments

When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.

If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is

safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.

If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.

Courtesy Transportation
Program

To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
warranties specific to e-Assist in
both the U.S. and Canada.

Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.