Customer Assistance Information; Section 8- Page 439
2010 Buick Lucerne Owner Manual
Table of Contents
Section 8
Customer Assistance Information
Customer Assistance and Information
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-8
Scheduling Service Appointments . . . . . . . . . . . . . 8-11
Courtesy Transportation Program . . . . . . . . . . . . . . 8-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-13
. . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Reporting Safety Defects to General Motors . . . 8-17
Service Publications Ordering Information . . . . . 8-17
Vehicle Data Recording and Privacy
. . . . . . . . . . . . . 8-19
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
OnStar
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Radio Frequency Identification (RFID) . . . . . . . . . 8-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-20
8-1
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