Reporting Safety Defects; Reporting Safety Defects to the United States Government; Reporting Safety Defects to the Canadian Government- Page 478

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-

15567102) - 2022 - CRC - 8/16/21

CUSTOMER INFORMATION

477

Reporting Safety
Defects

Reporting Safety Defects
to the United States
Government

If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.

If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or General
Motors.

To contact NHTSA, you may call
the Vehicle Safety Hotline toll-free
at 1-888-327-4236 (TTY:
1-800-424-9153); go to

https://www.safercar.gov;

or write to:

Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590

You can also obtain other
information about motor vehicle
safety from

https://www.safercar.gov

.

Reporting Safety Defects
to the Canadian
Government

If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport Canada
at 1-800-333-0510; go to:

www.tc.gc.ca/recalls (English)

www.tc.gc.ca/rappels (French)

or write to:

Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau

,

QC J8Z 0A1

Reporting Safety Defects
to General Motors

In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.

In the U.S., call 1-800-458-8006,
or write:

Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1-888-446-2000,
or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7